MEDICAL REHAB PTY. LTD . PORT MELBOURNE AUSTRALIA. E:info@medicalrehab.com.au Ph: +61 432 847 576 or +61 413 311 397.

FAQ

How soon will my order ship?

All orders are sent via Australia Post and shipped on business days within 48 hours of receiving payment.

How long will it take to receive my order?

Orders are sent from Melbourne, Australia, delivery times will depend on your location: Melbourne Metro - 2 days
Country Victoria - Up to 4 days
Sydney, Canberra & Adelaide - 2 - 3 days
Brisbane & Tasmania - 3 to 4 days
Perth & Darwin - 5 to 6 days
International - Please contact us for an estimated delivery time

If you experience delays in receiving your order, contact us immediately and we will help confirm the status of your order.
What is the Medical Rehab returns policy?

Faulty or Broken - Any items that arrive broken or faulty will be replaced or refunded. Please email us within 10 days from receipt of goods, we'll cover all shipping costs involved. Incorrect size or product - We want you to love what you order! If you are unhappy with any of your purchases, you may return them for an exchange or store credit. Please email us within 10 days from receipt of goods, shipping costs will be at your expense. Items must be in the original condition and undamaged packaging. No returns on sample or sale items.

Do you ship internationally?

Yes, we ship worldwide! Please note that the shipping costs to each country vary. Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer's responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.

Can you still take a Phone Order or Purchase Order?

Yes we are happy for you to call us just like before. We love to hear from you.